How to File Complaints against Regulated Financial Service Providers

To file a complaint against regulated financial service providers, kindly submit the following details to the Central Bank of Belize via email at [email protected] or via the Contact Us form:

1. A complaint letter or email

Complaint letter or correspondence should include:

  • date and time of incident
  • description of incident (what, where, when, who, why, etc.)
  • any other supporting details
2. Complainant contact information

Include the following contact information:

  • email address
  • phone number
3. Regulated Financial Service Provider's information

Regulated Financial Service Provider information to include:

  • name of financial service provider
  • name of representative of the financial service provider
  • branch of service provider (if applicable)
The Central Bank will be in touch with you regarding your complaint.